Return of goods
If for any reason you do not like the product, you can return it within 14 calendar days, subject to the following conditions:
- the product has not been in use, there are no signs of installation,
- the original packaging of the product and its components is fully preserved and the completeness of the goods is maintained.
To return a product, you need to contact the store manager by phone or send an email to clarify the return method. You can make a return in one of two ways:
1. In the store at the address: Kyiv, Borshchahivka, 12 Petropavlivska St. You must have the original invoice with you. To reduce the waiting time for the return, please contact the manager in advance and fill out a return request (you must provide the order number, item codes of the items you are returning, and the quantity).
2. By sending the goods by the carrier "Nova Poshta" (if the delivery was carried out by this service). The manager will inform you of the data necessary for sending and specify how to return the money (to a bank card, by transfer). The money is returned after receiving and checking the goods. Usually, a refund is made within two to three days after receiving the goods, but if this is not possible for objective reasons, no later than 7 calendar days provided for by law. If necessary, you can fill out a return request form.
Please also note that the Products manufactured according to the Client's individual order are not subject to return. According to the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994, the List of Goods of Good Quality that cannot be exchanged (returned) is defined; these include, in particular, lumber, moldings (skirting boards, platbands), board materials (wood fiber and chipboards, plywood) and glass, cut or cut to the size specified by the buyer (customer).
The quality of the Goods must correspond (be no worse) to the Goods presented by the Seller in salesrooms, catalogs, etc. Minor differences of the Goods from the samples and among themselves in texture, shade, wood pattern and (or) other minor differences associated with the heterogeneity of natural material or the uniqueness of handmade products are allowed. Also, minor visual deviations between the natural color of the wood, pattern, quantity or natural characteristics of the wood (such as knots, sapwood, color variation), as shown in the samples or photographs contained in the Seller's marketing materials, and the products offered for sale, are allowed. The top layer of the parquet board may change color some time after unpacking, depending on the light intensity, which is not a defect of the Goods. The manufacturer may change the design and configuration of the Goods if these changes do not significantly affect the appearance of the Goods. The Goods may require modification and (or) adjustment of structural elements to the individual properties of the Buyer's object during installation work, which is not a defect of the Goods. The goods, the quality of which does not meet the described quality criteria, has deviations from the dimensions and other specified technical parameters declared in the specification (Annex 1 to the Purchase Agreement)", taking into account tolerances and deviations in accordance with the requirements of the state standard of Ukraine for this type of product DSTU B EN 14342: 2014 Wooden floors. Characteristics, conformity assessment and labeling, - may be considered as a Product of inadequate quality or having defects.
Notification of defects. Claims must be submitted in writing or by e-mail within 14 days of discovery of the defect, describing the grounds for the claim in as much detail as possible. The claim can be submitted to the retailer from whom the product was purchased or directly to EVEROLI. The claim shall be accompanied by the documents in accordance with clause 3.2 of this warranty (scans or copies of documents), as well as, if possible, photos of the defective floor covering elements referred to in the complaint. If the claim is sent directly to EVEROLI, it should be sent by e-mail to info@everoli.ua.
Complaint handling procedures In order to verify the validity of the complaint, EVEROLI reserves the right to inspect the floor covering in question at the place where it is installed or stored at a previously agreed time. The claim will be reviewed within 14 days after it is submitted to EVEROLI. If it is necessary to conduct an inspection at the Buyer's premises, the claim may be resolved immediately during the inspection, or no later than 30 days after the completion of the inspection. EVEROLI will provide information in writing or by e-mail on how the complaint will be handled. In the event that the complaint is deemed to be justified, EVEROLI may choose:
- replace the defective product with a defect-free product of the same value,
- eliminate the identified deficiencies free of charge,
- to pay financial compensation if it is impossible to eliminate the defect or if it would result in excessive costs, taking into account the cost of the Product of good quality and the type and severity of the detected defect. The warranty period is not extended by a warranty claim. Warranty claims shall expire six months from the date of receipt by the Seller of the customer's written complaint, but not earlier than the expiration of the warranty period.
Contact phone number and address for questions
+380 67 388 83 83
info@everoli.ua
- the product has not been in use, there are no signs of installation,
- the original packaging of the product and its components is fully preserved and the completeness of the goods is maintained.
To return a product, you need to contact the store manager by phone or send an email to clarify the return method. You can make a return in one of two ways:
1. In the store at the address: Kyiv, Borshchahivka, 12 Petropavlivska St. You must have the original invoice with you. To reduce the waiting time for the return, please contact the manager in advance and fill out a return request (you must provide the order number, item codes of the items you are returning, and the quantity).
2. By sending the goods by the carrier "Nova Poshta" (if the delivery was carried out by this service). The manager will inform you of the data necessary for sending and specify how to return the money (to a bank card, by transfer). The money is returned after receiving and checking the goods. Usually, a refund is made within two to three days after receiving the goods, but if this is not possible for objective reasons, no later than 7 calendar days provided for by law. If necessary, you can fill out a return request form.
Please also note that the Products manufactured according to the Client's individual order are not subject to return. According to the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994, the List of Goods of Good Quality that cannot be exchanged (returned) is defined; these include, in particular, lumber, moldings (skirting boards, platbands), board materials (wood fiber and chipboards, plywood) and glass, cut or cut to the size specified by the buyer (customer).
The quality of the Goods must correspond (be no worse) to the Goods presented by the Seller in salesrooms, catalogs, etc. Minor differences of the Goods from the samples and among themselves in texture, shade, wood pattern and (or) other minor differences associated with the heterogeneity of natural material or the uniqueness of handmade products are allowed. Also, minor visual deviations between the natural color of the wood, pattern, quantity or natural characteristics of the wood (such as knots, sapwood, color variation), as shown in the samples or photographs contained in the Seller's marketing materials, and the products offered for sale, are allowed. The top layer of the parquet board may change color some time after unpacking, depending on the light intensity, which is not a defect of the Goods. The manufacturer may change the design and configuration of the Goods if these changes do not significantly affect the appearance of the Goods. The Goods may require modification and (or) adjustment of structural elements to the individual properties of the Buyer's object during installation work, which is not a defect of the Goods. The goods, the quality of which does not meet the described quality criteria, has deviations from the dimensions and other specified technical parameters declared in the specification (Annex 1 to the Purchase Agreement)", taking into account tolerances and deviations in accordance with the requirements of the state standard of Ukraine for this type of product DSTU B EN 14342: 2014 Wooden floors. Characteristics, conformity assessment and labeling, - may be considered as a Product of inadequate quality or having defects.
Notification of defects. Claims must be submitted in writing or by e-mail within 14 days of discovery of the defect, describing the grounds for the claim in as much detail as possible. The claim can be submitted to the retailer from whom the product was purchased or directly to EVEROLI. The claim shall be accompanied by the documents in accordance with clause 3.2 of this warranty (scans or copies of documents), as well as, if possible, photos of the defective floor covering elements referred to in the complaint. If the claim is sent directly to EVEROLI, it should be sent by e-mail to info@everoli.ua.
Complaint handling procedures In order to verify the validity of the complaint, EVEROLI reserves the right to inspect the floor covering in question at the place where it is installed or stored at a previously agreed time. The claim will be reviewed within 14 days after it is submitted to EVEROLI. If it is necessary to conduct an inspection at the Buyer's premises, the claim may be resolved immediately during the inspection, or no later than 30 days after the completion of the inspection. EVEROLI will provide information in writing or by e-mail on how the complaint will be handled. In the event that the complaint is deemed to be justified, EVEROLI may choose:
- replace the defective product with a defect-free product of the same value,
- eliminate the identified deficiencies free of charge,
- to pay financial compensation if it is impossible to eliminate the defect or if it would result in excessive costs, taking into account the cost of the Product of good quality and the type and severity of the detected defect. The warranty period is not extended by a warranty claim. Warranty claims shall expire six months from the date of receipt by the Seller of the customer's written complaint, but not earlier than the expiration of the warranty period.
Contact phone number and address for questions
+380 67 388 83 83
info@everoli.ua
