Warranty conditions of EVEROLI

  1. General warranty conditions
    1. EVEROLI provides a quality guarantee for the parquet flooring in accordance with the conditions described in this warranty card, which must be filled out and stamped by the Seller and issued to the buyer at the time of purchase.
    2. EVEROLI's liability under the warranty covers physical defects resulting from causes related to the production of the parquet flooring.
    3. The party authorized for the warranty is the Buyer, whose actions in relation to EVEROLI products comply with the conditions provided for in this warranty.
    4. This warranty shall in no way exclude, limit or suspend the rights of the Buyer arising from the provisions of the
      regarding the warranty for defects in the goods sold, as well as the rights arising from the generally applicable law, which
      refers to a sale and purchase agreement.
    5. The authorized party using this warranty hereby declares that it understands and accepts its contents.
  2. Subject of the warranty
    1. The warranty covers the manufactured EVEROLI parquet flooring (Products). The warranty period starts from the date of purchase and is:
        • 20 years for all coatings installed in residential premises;
        • 5 years for all coatings installed in public and commercial premises.
    2. EVEROLI confirms that its products meet the requirements of the technical standards for multilayer wood flooring and are suitable for their intended use.
    3. The warranty covers:
        • The fact that the manufactured parquet board has no deviations from technological standards due to manufacturing errors or material defects;
        • the durability of the top layer of the floor covering when used and maintained in accordance with the EVEROLI operating instructions;
        • structural stability when installed in accordance with the EVEROLI installation instructions and maintained in accordance with the operating instructions.
  3. Warranty conditions
    1. The product is warranted subject to compliance with the principles and instructions for storage, installation, care and use of wood flooring contained in the
        • INSTRUCTIONS FOR STORING AND LAYING EVEROLI FLOORINGavailable from the seller, is issued
          and signed by the buyer at the time of purchase;
        • INSTRUCTIONS FOR THE OPERATION, CARE AND MAINTENANCE OF PARQUET BOARDS MADE OF OIL
          EVEROLI WAXavailable from the seller, is issued to the buyer and signed by him at the time of execution
          purchases.
    2. In order to exercise the warranty rights, it is necessary to present proof of purchase of the floor covering. In addition, the Buyer shall provide a warranty card duly completed by the Seller.
    3. It is recommended that the product be installed by qualified professionals with appropriate equipment and experience in laying parquet.
  4. Not covered by this warranty
    1. When purchasing a product made from natural raw materials such as wood, the Buyer should be aware of the possibility of minor visual deviations between the natural color of the wood, pattern, quantity or natural characteristics of the wood (such as knots, sapwood, color variation) as shown in the samples or photographs contained in the marketing materials of TM EVEROLI and the products offered for sale. This warranty does not apply to color variations caused by the natural structure of wood, as well as differences in the distribution or frequency of natural characteristics of wood between the samples or photos of the EVEROLI TM catalog and the product purchased by the Buyer.
    2. This warranty also does not apply to:
        • damage due to abuse, misuse, accidents, insect infestation or force majeure;
        • for purely visual disturbances, such as dents, cracks, discoloration due to light, deformation of floorboards caused by seasonal or climatic conditions;
        • changes in the surface layer of the Product due to normal use of the floor and natural wear and tear,
        • mechanical and chemical damage or scratches caused by cleaning, maintenance or use contrary to the Installation Instructions and the terms and conditions of use of oil-wax coated floor coverings, depending on the type of surface treatment of the product;
        • discoloration of wood under the influence of sunlight;
        • defects caused by improper installation or use of the floor in conditions that do not correspond to those included in the installation instructions or the conditions of use of floors coated with varnish/oil-wax;
        • the product installed on underfloor heating with parameters incompatible with those specified in the installation instructions and underfloor heating instructions, if this has caused damage;
        • for a Product that has been installed despite a defect;
        • creaking of the wooden floor due to the natural properties of wood;
        • modification or repair of the Product by the user, unless the work has been agreed in writing with EVEROLI;
        • mechanical damage caused during transportation, except for transportation carried out by EVEROLI or ordered by EVEROLI.
  5. Reporting defects
    1. Claims must be submitted in writing or by e-mail within 14 days of the discovery of the defect, describing the grounds for the claim in as much detail as possible.
    2. The claim can be submitted to the retailer from whom the product was purchased or directly to EVEROLI. The claim must be accompanied by the documents in accordance with clause 3.2 of this warranty (scans or copies of documents), as well as, if possible, photos of the defective flooring elements referred to in the complaint.
    3. In case the claim is sent directly to EVEROLI, it should be sent by e-mail to info@everoli.ua.
  6. Complaint handling procedures
    1. In order to verify the validity of the complaint, EVEROLI reserves the right to inspect the floor covering in question at the place where it is installed or stored at a previously agreed time.
    2. The claim will be reviewed within 14 days after it is submitted to EVEROLI. If it is necessary to conduct an inspection at the Buyer's premises, the claim may be resolved immediately during the inspection, or no later than 30 days after the completion of the inspection.
    3. EVEROLI will provide information in writing or by e-mail about how the claim will be handled.
    4. In the event that the claim is deemed to be justified, EVEROLI may choose:
        • replace the defective product with a defect-free product of the same value,
        • eliminate the identified deficiencies free of charge,
        • to pay financial compensation if it is impossible to eliminate the defect or if it would lead to excessive costs, taking into account the cost of the Product of good quality and the type and severity of the detected defect.
    5. The warranty period is not extended by a warranty claim. Warranty claims shall expire six months from the date of receipt by the Seller of the customer's written complaint, but not earlier than the expiration of the warranty period.
DOWNLOAD THE WARRANTY CARD